We are seeking an Enterprise Systems Administrator to manage and maintain IT Systems like Servers, Storage, Backup, and cloud infrastructure. You will also work closely with the team to ensure that all systems are running smoothly and that any issues are resolved promptly. The ability to manage time well and maintain a high standard of work is essential.
As an IT team member, you will be crucial in providing support services to end-users and assisting with implementing various projects. You will offer assistance with software, hardware, network, and cloud services to ensure smooth and efficient operation. Your contributions will be essential in helping the organization achieve its goals and objectives.
Responsibilities
• Provide hands-on technical assistance to server and network systems, including provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Independently handle assigned IT service tickets. Be able to diagnose, analyze, and solve complex problems and demonstrate excellent troubleshooting skills.
• Proactively stay in touch with the business/users and understand their needs.
• Resolve and respond to questions received via telephone or the Service-Now ticketing system.
• Understand Change Management
• 24×7 On-Call Rotation
• Perform occasional data center hands-on administration duties.
• Documentation for other business units, incl. other IT teams
• Work with Site Support and provide training and documentation to them.
• Help to establish and apply system administration standards.
• Troubleshoot intricate systems and networking issues to the bit level and the application layer.
• Contribute to assigned IT projects.
• Perform all other duties and tasks as assigned.
Your profile/ qualifications
• English B2 equivalent or better
• Team Player in a Global Team
• Willing to travel occasionally.
• Apprentice Ship/Degree in IT or equivalent.
• 3-5 years of Experience in IT Infrastructure Systems Support
• Linux Server OS
• Windows Server OSs
• Server Hardware
• Server Trouble Shooting
• Windows Domains
• Active Directory and Domain Services
• IT Infrastructure Monitoring Solution(s)
• Data Backup/Restore Solution(s)
• Scripting, e.g. PowerShell
• Networking Basics
Ability to Travel: Travel is usually required as needed.
